Ideas are powerful! What a wonderful conversation we had on this #maximpact episode 101! While creating a text transcript for this video (included below), I realized how many incredible gems are included in these 40+ minutes.
I had David Amerland, author and analyst with davidamerland.com, on the show once again and it was a blast!
We talked about human-to-human interactions in business-customer relations:
- Why did we hide human side behind our professional facade?
- What’s required to be a successful 21st century business?
- What’s the value of your customer?
- What cooking risotto can teach you about your business?
- It doesn’t matter how good you are – you won’t get business if the main piece is missing.